Privacy Policy

Under the right to be informed, data subjects must be given information regarding personal data that we may process. Therefore, The Art Loss Register (ALR), trading as The Watch Register, has produced this privacy notice explaining to our service users what personal data is held, what is done with it, who it is shared with, where personal data may be transferred to and how long we keep personal data for. This notice will be published on our website.
ALR and its affiliated companies, subsidiaries and service providers (collectively referred to as “we” or “us” or “our company”) respect your privacy under the laws of the United Kingdom. This privacy notice describes the ways we collect information from and about you, and what we do with the information, so that you may decide whether to provide information to us. By accessing our website, or using our services you agree to the contents of this privacy notice in addition to any other agreements we might have with you. This privacy notice does not govern the practices of entities that our company does not own or control, or entities that do not own or control our company or people that our company does not employ or manage. ALR is the data controller.

Legal basis for processing data

We will only collect and process personal data that is relevant to our business needs. We have a legitimate interest, as an international art and antiques loss register, in processing such data. Such data also enables our company to fulfil its contractual obligations to all relevant parties.

Collecting your personal data

The information we collect may include your personal data, such as your name, contact information, IP addresses, as well as details relating to a loss or crime. In order to provide you with assistance, we may need to collect personal data about you. We collect personal data from you at different points, including but not limited to the following:

  • when we correspond with you as a client or prospective client;
  • when you visit our website;
  • when your details are referred to us by the Police, an Insurance Company or other third parties;
  • when your details are identified in relevant publicly available information; and
  • when you contact us for help.

Our use of your personal data

Our company may use information that we collect about you to:

  • deliver the service that you have requested;
  • manage our relationship with you and provide you with support;
  • perform research and analysis about your use of, or interest in, our services;
  • communicate with you by e-mail, postal mail, telephone and/or mobile app devices about the services that you may use, may be of interest to you either from us, or other third parties;
  • verify your eligibility for using our services;
  • transfer personal information to third parties for any legally permissible purpose at our sole discretion;
  • enforce our terms and conditions.
  • We do not sell personal data to third parties.

Our disclosure of your personal data to third parties

We may share your personal data with third parties only in the ways that are described below:

  • we may provide your personal data to our partners and service providers who perform functions on your/our behalf;
  • we may provide your personal data in the event of a claim to another third party who is involved in providing a service to you;
  • we may share your personal data with any parent company, subsidiaries, joint ventures, other entities under a common control or third-party acquirers;
  • we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase and require them to treat the data confidentially;
  • as required by law enforcement, government officials, or other third parties pursuant to a Court order that is enforceable in the UK, or other legal process or requirement applicable to our company; or when we believe, in our sole discretion, that the disclosure of personal data is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or company policies; and
  • other third parties with your consent or direction to do so.
  • Please note that these third parties may be in other countries where the laws on data privacy may be less stringent than in the United Kingdom.

Our security measures to protect your personal data

Our systems have security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorised disclosure or access. We will keep our security measures under review and wherever possible, we will enhance them.

Our use of cookies

Cookies are used on our website and app. Cookies are small text files that are placed on your computer’s browser to store your preferences. These on their own do not tell us your email address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to provide the site with personal information, this information may be linked to the date stored in the cookie.
We use cookies to understand site usage and to improve the content and offerings on our site. We may also use cookies to offer you services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser or see www.aboutcookies.org.

Our retention of your personal data

We will retain any personal data only for as long as is necessary to fulfil the business purpose it was collected. We will also retain and use your personal data for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

International transfers of your personal data

Personal data collected from you may, on occasions be stored and processed outside the UK, in any other country in which our company or agents maintain facilities, and by accessing our sites and using our services, you consent to any such transfer of information outside of the UK.

Your access to and updating of your personal data.

Reasonable access to your personal information may be provided, at no cost, upon request made to our company at the contact information provided below. If access cannot be provided within that time frame, our company will provide a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.

Representation for data subjects in the EU

We value your privacy and your rights as a data subject and have therefore appointed Prighter as our privacy representative and your point of contact. Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative Prighter or make use of your data subject rights, please visit: https://prighter.com/q/16824093642

Changes to our privacy notice

This privacy notice is subject to change. It was last updated in October 2021. If we make changes to this privacy notice, we will update the date it was last changed.

Contacting us

If you have any questions about this privacy notice, our practices or have any concerns please contact us at:
The Art Loss Register
16 Black Friars Lane
London
EC4V 6EB
Email: [email protected]
Tel +44 (0)20 7841 5780